This policy applies to orders placed on www.eqazi.com. Last updated 9 November 2026.

How to ask for a return

Contact the shop within 7 days of the day you receive the order. Keep the order number ready.

• Phone: 03218002942
• Email: [email protected]
• Contact form: Contact us

The shop will confirm whether the item can be returned and will tell you where to send it.

Items that can be returned

An item can be returned when it is unused, unwashed, and in the original packing, with tags and accessories. Tell the shop if the item arrived damaged, incomplete, or different from the order.

Items that cannot be returned

• Personal care, underwear, and other hygiene items once the seal is open
• Items made or changed to a customer request
• Items damaged after delivery by use, washing, or misuse
• Items returned without the order number after the 7-day period

Who pays the return delivery

If the shop sent the wrong item, a missing part, or a damaged item, the shop pays the return delivery and refunds the product price and the original delivery charge.

If the customer changes their mind, the customer pays the return delivery. The refund is the product price after the shop receives and checks the item. The original delivery charge is not refunded on a change of mind.

How the refund is paid

A refund is paid after the returned item reaches the shop and is checked, and no later than 7 days after that check. The refund uses the same method the customer paid with. For cash on delivery, the shop sends the refund by bank transfer or by another method agreed on the phone.

Cancel an order

An order can be cancelled at no charge before it is handed to the courier. Contact the shop with the order number. If the courier already has the parcel, the request is handled as a return under this policy.

Also see the shipping policy, terms and conditions, and privacy policy.